Call Center Agent Jobs in Lahore 2023 – Apply Now

Call Center Agent Jobs in Lahore 2023- If you are looking for Call Center Agent jobs in Lahore visit this website and apply for your favorite Job. Here we provide you top 10 Call Center Agent Jobs in Lahore which you can apply for.

A call center agent is a person who works for a call center, which is a centralized office that handles a large volume of incoming and outgoing phone calls for a company. Call center agents are typically responsible for answering customer inquiries, resolving issues, and providing customer service over the phone.

Call center agents are often the first point of contact for customers who have questions or concerns about a company’s products or services. They are trained to handle a wide range of customer issues, from billing inquiries to technical support requests, and must be able to navigate complex software systems and databases to provide accurate information to customers.

Also Check: Urgent Delivery boy jobs in Lahore 2023- Apply Now

In addition to handling phone calls, call center agents may also communicate with customers through email, chat, or social media. They may work in a variety of industries, including telecommunications, healthcare, financial services, and retail.

Top 10 Call Center Agent Jobs in Lahore 2023

1. Customer Support Job

Job details

Salary; Rs 60,000 – Rs 90,000 a month

Job Type; Full-time; Part-time; Fresher

Full Job Description

We are searching for experienced or new agents for two distinct projects in the United States and the United Kingdom.

Responsibilities:

• Call to New and Existing
• Customers in the United Kingdom and the United States
• Create files

Requirement:

• The British accent should be advantageous.
• Experience working in a call centre will be beneficial.

Benefits:

• Basic Salary and Bones
• Free food and Tea
• tours
• pick and drop allowance.

Location:

• Gulberg
• Barket Market
• Joher town
• Model town

2. Female agents required work from home night shift, paid job, read ad

Job details

Salary; Rs 12,000 – Rs 35,000 a month

Job Type; Full-time; Part-time

Full Job Description

• We are a contact centre in Lahore Gulberg,
• we are looking for ladies to work from home on the night shift.
• Fresh graduates are welcome to apply, but experience is preferable.

Requirements:

• Strong communication and interpersonal skills Reliable and secure internet connection and computer equipment
• Capable of working late hours, including weekends and holidays
• Working knowledge of remote work tools and technology, such as project management software

Responsibilities:

• During nighttime hours, respond to customer queries via phone, email, and chat in a fast and professional way.
• As appropriate, resolve customer complaints and escalate challenging instances.
• In a customer database, record customer contacts and updates.
• Maintain a cheerful and sympathetic approach during all client encounters.
• Meet or exceed performance targets in terms of customer satisfaction, call volume, and productivity.

Job Categories: Part-time vs. full-time
Part-time hours per week: 15

Monthly salary: Rs12,000.00 – Rs35,000.00

Capability to commute/move:

• Lahore: Do you often commute or intend to relocate before commencing work? (Required)

3. Call Center Agent – Truck Dispatcher

Job details

Salary; Rs 40,000 – Rs 80,000 a month

Job Type; Full-time

Full Job Description

Requirements;

Loads are secured by chatting with brokers and negotiating pricing.

2) Allocating cargo to carriers.

3) Keep an eye on the units/trucks till the load is delivered.

4) Answering inbound/outbound calls and coordinating with carriers and brokers.

5) Invoice submission and record keeping.

Salary: Rs40,000.00 – Rs80,000.00 per month

Ability to commute/relocate:

• Lahore: Reliably commute or planning to relocate before starting work (Required)

4. CSR Jobs

Job Details

Salary; Rs 60,000 – Rs 90,000 a month

Job Type; Full-time; Part-time; Fresher

Full Job Description

We are searching for experienced or new agents for two distinct projects in the United States and the United Kingdom.

Responsibilities

• Call to New and Existing Customers in the United Kingdom and the United States
• Create files

Requirement:

• The British accent should be a benefit.
• Experience working in a call centre will be advantageous.

Benefits:

• Basic Salary and Bones
• Free food and Tea
• tours
• pick and drop allowance.

Location:

• Gulberg
• Garden Town

Job Types: Full-time, Part-time, Fresher

Salary: Rs60,000.00 – Rs90,000.00 per month

5. Call Center Agent

Job details

Salary; Rs 50,000 – Rs 70,000 a month

Job Type; Full-time

Full Job Description

We need a detail-oriented truck dispatcher to send our drivers to customer locations.

Your responsibilities in this capacity will involve engaging with our clients to record their needs, planning and changing routes, and scheduling drivers to deliver or collect freight, shipments, and packages.

Ability to commute/relocate:

• Lahore: Reliably commute or planning to relocate before starting work (Required)

6. Call Center Agent – American Customer Care

Job details

Salary; Rs 55,000 a month

Job Type; Full-time; Part-time

Full Job Description

A customer service company in the United States is searching for applicants with exceptional communication abilities. You are strongly encouraged to apply if you have decent English speaking abilities since you will be paid well. Only apply if you match the following requirements:

Willing to work in an office setting. (Johar Town H3 block, next to the exhibition centre)

Full-time, part-time, contract, entry-level, and internship positions are available.

Capability to commute/move:

• Lahore: Willing to move or commute regularly with an employer-provided relocation package (Required)

7. Travel Agent

Job details

Salary; Rs 70,000 – Rs 100,000 a month

Job Type; Full-time

Qualifications

• Call Center: 1 year (Required)
• Fluent english (Required)

Full Job Description

As a “Travel Agent” at Sufi Travels & Tours, you will be responsible for accurately and effectively addressing incoming inquiries via several channels (phone, email, WhatsApp) and providing active travel counselling, airline booking, and up-selling of associated products.

You must exhibit a thorough grasp and application of all aspects of the travel business. Works independently and as assigned, as well as taking the initiative to assist others.

• Meet goals and adhere to key performance metrics.
• Responsibilities and Duties

Handling incoming requests:

• To accomplish requests, expertly utilise the right Sufi Travel & Tours tools and processes.
• For the consumer, search for and confirm travel arrangements.
• Strong awareness of a client’s travel policy and the ability to effectively counsel and consult the customer on a continual basis
• Provide passengers with travel deals and general travel guidance.
• Respond to requests precisely and thoroughly.
• Excellent understanding and implementation of travel supplier regulations
• Maintains, actively communicates, and works to expand existing knowledge of the different travel industries supported
• Provide the necessary industry information to the consumer, such as cheap fares, exchange charges, and penalties.
• Deliver the most cost-effective and best / optimal fare to the customer together with the most logical route that makes the client’s trip convenient.
• Can meet all needs for essential regulations (policies, passports, visas, etc.)
• Sufi Travel & Tours, as well as client-driven initiatives, are supported.
• In case of a problem, contact the Team Leader.

Problem Solving:

• Responds to and addresses customer inquiries appropriately
• Report any concerns or criticism to the Team Leader.
• Predict and help the consumer with probable problems that may develop.
• Follow-up should be done when needed and within the time range agreed to the customer.
• Provides proactive feedback to management in order to minimise future consumer difficulties
• Processes the complaint in accordance with the established procedures.
• relieve emotion amid misfortune, appropriately demonstrates empathy and appreciating words.

Quality:

• Exceeds individual and team goals on a consistent basis.
• effectively employs telephone networks
• Full reservations with few mistakes
• Constantly adheres to the established call/email guidelines
• Maintain a high degree of professionalism and customer satisfaction via calls/emails/accuracy/productivity as directed by the Team Leader.
• Provide the buyer a detailed breakdown of the confirmed schedule.
• Going the Additional Mile’ to maintain a high level of client service

Service Excellence:

• Reply to the consumer as soon as possible
• Give the consumer your whole attention.
• Listens to and records information from customers
• React correctly
• Ask focused questions to elicit comprehensive replies.
• Establish rapport with the consumer.
• Match the customer’s tone and speed.
• Continue the conversation.
• Provides advice to customers and anticipates their demands
• Is conscious of the client service level agreement in all dealings
• Follow up on and maintain track on ticketing deadlines, and notify the client

Teamwork:

• Look for chances to assess operational procedures and commercial relationships with customers, and provide ideas for improvement.
• Volunteer for more responsibilities.
• Supports other team members both inside and between teams.
• As problems arise, be proactive in talking with the Team Leader.

Communication:

• To avoid unfavourable consumer reactions, use positive language and wording.
• Match the tone and speed of the consumer.
• Employ appropriate principles and standards to conversations (clear, brief, and personable).
• Throughout your contacts, use proper grammar.

Skills/Traits Required:

• Excellent understanding of the travel industry’s regulations, procedures, and processes
• Be familiar with Galileo, Google Flights, Fare database/engine, Scripts, and other systems in use, and perform bookings for the customer in accordance with the SLA.
• Excellent verbal and written communication skills in the relevant languages are required.
• Demonstrated capacity to manage many priorities at the same time
• Flexibility in working hours
• Ability to work autonomously while applying discretion and judgement
• Very professional customer service and problem-solving abilities
• Excellent problem-solving and/or critical-thinking abilities
• Employ appropriate principles and standards to conversations (clear, brief, and personable).
• In exchanges, he uses proper language.

Job Type: Full-time

Pay: Rs70,000.00 – Rs100,000.00 per month

Experience:

• Call Center: 1 year (Required)

Language:

• Fluent english (Required)

8. Call Center Agents

Job details

Salary; Rs 45,000 – Rs 50,000 a month

Job Type; Full-time

Full Job Description

• Making daily inquiries to customers
• Educating customers on their payment choices and offering payment solutions.
• On a daily basis, meet the given goals.
• Using the appropriate means, provide accurate, valid, and comprehensive information.
• Comply with monthly KPIs, call handling quotas, and SOP.

Ability to commute/relocate:

• Lahore: Reliably commute or planning to relocate before starting work (Required)

9. Fresher experience both candidates apply

Job details

Salary; Rs 27,000 – Rs 77,000 a month

Job Type; Part-time

Full Job Description

We are seeking both new and experienced CALL CENTER Operators.

Pay packages for both seasoned and new CALL CENTER AGENTS.

Requirements:

*Excellent English communication skills *Strong marketing abilities *Punctual and dedicated worker Salary and benefits:

*FIX BASIC SALARY Rs 25k *DAILY+WEEKLY+MONTHLY BONUSES+SALE COMMISSION Note:

Fresh agents will receive 3-5 days of training.

Send me a WhatsApp message with your contact information, such as your name, qualifications, and resume:

• Selected candidates will be contacted for an interview.

LAHORE is the location. Please email us your CV or short details over Whatsapp and we will contact you as soon as possible.

10. Job Opportunities For Freshers

Job details

Salary; Rs 22,000 – Rs 75,000 a month

Job Type; Full-time

Full Job Description

We are looking for new and experienced call centre agents.

Responsibilities: Incoming phone calls Call to Potential New Customers Control office data

Participate in Meetings Perks include a high salary with generous bonuses. Allowance for Pick and Drop. Tea and snack breaks Can work any shift (morning, afternoon, or evening)

Evening and Night) Paid Annual Leaves

Lahore branches include:

Gari Shahu Wapda Town Joher Town Shahdra Walton Road DHA Model Town Jail Road Gulberg Garden Town